Managed IT Services
Find out today how we can not only improve the performace of your computer systems but also help you reduce your IT costs.
How Can Managed IT Services Benefit Our Business?
Everyone knows that running a business can be very hectic and stressful. We are here to take that special pressure that IT brings to the table off of your plate. When it comes to IT there’s a special kind of pressure. It is difficult enough to run your business without worrying about the constant pressure of worrying about IT technology. As IT consultants part of our job is to stay one step ahead of new technology and industry best practices. That is why we make sure that our technicians stay educated on the latest technology.
When you have employees you need to make sure that they have the proper training. As a result this allows them to be more productive in their jobs. That is why it is important to make sure that you have someone who can train them on your computer systems. When your staff has been trained on these computer systems properly it can help reduce common problems with them. It is also extremely important to have someone you can rely on to troubleshoot issues that can’t be avoided. However, the cost of having an IT professional on your staff can be high
Here Is What Our Managed IT Services Can Offer You
Managed IT Services Include The Following:
We provide quick and friendly technical assistance for your computer users and network administrator from our location. There are times where we can’t resolve an issue over the phone or remotely. When this happens we will schedule a Computer Central engineer to come out on-site to resolve the problem.
Proactive monitoring and maintenance of your network environment to immediately detect and resolve any potential network problems. We provide availability, event log, backup and drive-space monitoring; monthly status reporting; anti-virus software management; and security, file sharing and user administration.
This service is where we keep all of your computers up to date with the latest system updates. We also keep your software up to date with the latest updates. This allows your computers to stay as secure as possible by keeping up with the latest security updates.This helps fight against security threats that would make the computers more vulnerable to virus infections and attacks.
As a Manged Services customer we monitor your computers for problems and issues that may arise. If there is a piece of hardware that begins to fail we generally know about it before you do we are notified of these problems via email. Once we are notified of a problem we will contact you to setup an appointment to resolve the issue. We also are notified if updates fail to install, if a virus has been detected and was unable to be removed, if your internet has gone down and much much more.
Help Desk Support
Help desk support from technical experts who can resolve everyday computer-related issues. We provide support for any question that relates to your company’s networks, PCs and Microsoft applications (i.e. log in problems, connectivity issues and application support).
As part of our Managed IT Services Program the computers that you have on the plan will have an integrated Paid Antivirus installed. These antivirus programs will update, scan, and protect your computer as part of an automated process. The Virus protection that we use is Bitdefender Antivirus. They are an industry leader that don’t use a lot of system resources. This allows you to receive the best virus protection without slowing your computers down.
Part of this service includes pro-active maintenance which are tasks and commands that we run in the background to keep your computer running as efficiently as possible. We automate this process so you don’t have to worry about running a disk cleanup, disk defrag, cleaning out temporary files, internet cache, or cookies we take care of all of that.
This package includes a remote support utility that will be installed on your computer. We can connect to your computer whether you are in Florida, New York, The USA, China, or anywhere else in the world. As long as you have an internet connection we can connect to your system to help you resolve any issues that do not require an onsite visit.
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